Refund & Return Policy

At PrintGen, we want you to be satisfied with your purchase. This Refund & Return Policy explains when products may be returned, the conditions for accepting returns, return shipping costs, and how refunds are processed.

This policy applies to orders delivered within India.

1. Return Window

Customers may request a return within 7 days from the date of delivery.

Return requests submitted after 7 days from delivery may not be accepted.

2. Products Eligible for Return

We accept eligible returns for both defective and non-defective products, subject to the conditions stated in this policy.

To be eligible for a return, the product must:

  • Be returned within 7 days of delivery.
  • Be unused, unworn and unwashed.
  • Be in its original condition.
  • Include the original packaging, where applicable.
  • Include all accessories or components supplied with the product, where applicable.
  • Not show signs of misuse, damage caused after delivery, alteration or improper handling.

3. Defective, Damaged or Incorrect Products

If you receive a product that is damaged, defective, incorrectly printed, incorrectly customized by PrintGen, or different from the product you ordered, please contact us within the 7-day return period.

For faster resolution of damaged, defective or incorrect-product claims, we recommend contacting us within 48 hours of delivery and providing clear photographs or videos showing the issue.

After reviewing and approving the request, PrintGen may arrange a return, replacement or refund depending on the circumstances.

4. Non-Defective Returns

Non-defective products may also be returned within 7 days of delivery, provided they meet the eligibility conditions listed above.

For an approved non-defective return, the customer is responsible for safely sending the product back to the return address provided by PrintGen.

5. Personalized and Customized Products

Many PrintGen products are created using customer-provided names, photographs, text, dates, designs or other personalization details.

Personalized or customized products may still be considered for return within the applicable 7-day return period, provided the product satisfies the return conditions described in this policy.

If an issue results from an error made by PrintGen, such as incorrect printing, incorrect customization, manufacturing defects, damage or sending the wrong product, PrintGen will review the issue and provide an appropriate resolution.

6. Products That Cannot Be Returned

A return may be rejected if:

  • The return request is made more than 7 days after delivery.
  • The product has been used, worn, washed, damaged or altered after delivery.
  • The product is returned in a condition substantially different from the condition in which it was delivered.
  • Parts, accessories or components supplied with the product are missing.
  • The damage was caused by misuse, improper handling or failure to follow product-care instructions.

7. Return Method

Approved returns must be sent back to PrintGen by mail or courier.

We currently do not accept returns through physical stores, kiosks or public drop-off locations.

Customers must contact PrintGen before sending a return. Once the return is approved, we will provide the applicable return instructions and return address.

Please do not send a product back without receiving return instructions from us.

8. Return Shipping Costs

For products that are defective, damaged, incorrectly printed, incorrectly customized by PrintGen, or incorrectly supplied, PrintGen will cover the approved return shipping cost.

For approved non-defective returns, the customer is responsible for return shipping charges.

Original shipping or delivery charges may be non-refundable unless the return is due to an error, defect or incorrect product supplied by PrintGen.

9. Restocking Fee

PrintGen does not charge a restocking fee for approved returns.

10. Return Inspection

After we receive the returned product, our team will inspect it to confirm that it meets the return conditions described in this policy.

We will notify you after the return has been inspected and let you know whether the refund has been approved.

11. Refund Processing Time

Once an eligible return has been received, inspected and approved, the refund will be processed within 5 to 7 working days.

Refunds will normally be issued to the original payment method used for the order.

After PrintGen processes the refund, additional time may be required for the amount to appear in your bank account, card account, UPI account or payment account. This additional processing time depends on your bank or payment service provider.

12. Cash on Delivery Orders

For eligible Cash on Delivery orders, customers may be asked to provide valid bank account or UPI details so that an approved refund can be processed.

13. Exchanges

PrintGen does not currently offer direct product exchanges.

If an eligible product needs to be returned, the return and refund will be handled according to this policy. A new order may be placed separately if another product, design, size or variation is required.

14. Cancellations

Because many PrintGen products may be printed, produced or customized after an order is placed, cancellation requests should be submitted as soon as possible.

If production or customization has already started, cancellation may not always be possible.

15. How to Request a Return

To request a return:

  1. Contact PrintGen within 7 days of receiving your order.
  2. Provide your order number and details of the product you wish to return.
  3. If the product is damaged, defective or incorrect, provide clear photographs or videos showing the issue.
  4. Wait for confirmation and return instructions from PrintGen.
  5. Send the approved product using the return method provided by our support team.

Returns sent without prior approval may experience delays in processing.

16. Contact Us

If you have questions about a return, refund or your order, please contact PrintGen using the contact information available on our website.

Website: https://printgen.in/

By placing an order with PrintGen, you acknowledge that you have read and understood this Refund & Return Policy.