Frequently Asked Questions
Returns & Exchanges
Q: Do you offer returns or exchanges?
Since all our products are personalized and made-to-order, we do not accept returns or exchanges once an order has been placed. Each item is custom-made based on your design, size, and personalization details, making it unique to you.
However, if your order arrives damaged, defective, or with an error on our part, please contact us within 48 hours of delivery with clear photos, and we’ll gladly help resolve the issue.
Ordering & Payment
Q: How can I place an order?
A: Simply choose your product, select the size and color, upload your design or add your personalization details, and click Add to Cart. Once you’re done shopping, proceed to checkout and complete your order securely.
Q: Can I customize my order before placing it?
A: Yes! Most of our products are fully customizable. You can upload your own design, photo, or text directly on the product page before checkout.
Q: What payment methods do you accept?
A: We accept all major debit and credit cards, UPI, Net Banking, and Wallet Payments through our secure payment gateway.
Q: Is Cash on Delivery (COD) available?
A: Since our products are personalized and custom-made, Cash on Delivery is not available. All orders must be prepaid to begin the customization process.
Q: Will I receive an order confirmation?
A: Yes. Once your payment is successful, you’ll receive an order confirmation email or WhatsApp message with your order details.
Shipping & Delivery
Q: How long does delivery take?
A: Most personalized orders are dispatched within 2–4 working days after order confirmation. Delivery time usually depends on your location — typically 5–8 working days across India.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders across India — no minimum purchase required.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email or WhatsApp so you can monitor your shipment in real-time.
Q: Do you offer express or urgent delivery?
A: Currently, we offer standard delivery across India. If you need a product urgently for an occasion, please contact us before placing your order, and we’ll do our best to help.
Q: Do you deliver outside India?
A: At the moment, we ship only within India.
Q: Do you offer express or urgent delivery?
A: We currently provide standard delivery across India. If you need your personalized order urgently for a special occasion, please reach out to us before placing your order. Our team will check the availability and try to prioritize your order whenever possible.
Sizing & Fit
Q: How do I choose the right size?
A: Each product page includes a detailed size chart with measurements in inches. We recommend checking the chart carefully before placing your order to ensure the perfect fit.
Q: Are your T-shirts unisex?
A: Yes! Most of our T-shirts are unisex and made from premium soft cotton, designed to provide a comfortable fit for both men and women.
Q: What if the size I ordered doesn’t fit?
A: Since all our products are personalized and made-to-order, we don’t offer size exchanges or returns. Please refer to the size chart before confirming your order.
Q: Do you offer kids’ and family sizes?
A: Yes, we offer sizes for men, women, and kids, perfect for matching couple and family sets. You can select the right size for each member on the product page.
Get 10% Off on Your First Order on Family T-shirts
